Unwanted pop ups

May 10, 2015
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I searched (using Explorer) for a Mother's Day card template for Word and clicked on one of the first options given by Google. My screen just showed a big downward pointing screen and then unwanted pop ups appeared. Both the Explorer and Chrome home pages were changed. Small screens offering speed improvement appeared and I was taken to a funny screen showing Microsoft in the right corner, suggesting download of system scan software. Since I could not fix the appearance of the pop ups, I cleaned Explorer by deleting cache, cookies, history, etc, then uninstalling Chrome, and restoring Windows 10 to a previous restore point. Windows now not behaving properly, e.g. start button does not respond, desktop not right, etc.
I thought Windows 10 was kind of secure against this type of infiltration? What should I do to restore desktop functionality?



Noob Whisperer
Nov 19, 2013
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Hello and welcome to the forum.
Sorry to hear about your issues. All too often many downloads come with terrible bloatware products many of which have malware type tendencies.

These are the programs I use to generally delouse a computer with virus and or malware issues.
ADWcleaner from here http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
JRT (Junkware Removal Tool) from here http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
Norton Power Eraser from here https://security.symantec.com/nbrt/npe.aspx
Malwarebytes from here http://www.malwarebytes.org/mwb-download/confirm/
Ccleaner from here http://www.piriform.com/ccleaner/download/standard
TFC.exe (Temporary Files Cleaner) from here http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
ESET Online Scanner from here http://www.eset.com/us/online-scanner/
Eset online scanner is a bit different than the others in that you need to either use
IE or download and run their smart installer if you're using another browser. Then tick
the radio button that says "Enable detection of potentiall unwanted application"
Then click the link that says "Advanced settings", then check all the boxes except the
one that mentions "Use custom proxy settings", unless of course you're using a Proxy
Server. Then just click "Start", it will do a thorough system scan so it takes a long
I don't check the links above everyday, so if you have any problem with any one of them then just Google for the program name but use the site names that I have recommended since I'm relatively certain they are free of extraneous garbage.

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