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- Apr 23, 2017
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Hi! I have a Win10Home/x64 with all updates running on my Dell XPS 8900. I have one account for each member of my family. A problem two of us are having is that when we log in, we get a 4 to 5 minute black screen before the desktop is drawn. For the other accounts, there is no delay at all when logging in; we give the password and the desktop immediately appears.
During the minutes of black screen, I can <CTRL><ALT><DEL> and set to that screen and its components such as the Task Manager. But why the long delay?
I have tried changing the display from HDMI to our TV over to a VGA (the grahics card has both ports) without any change in this behavior.
I have Norton Security. It is up to date, has done lots of scans and says all is well.
I have run scans of the Dell using Dell's diag software and they say the computer is fine.
I have booted into safe mode and run some diags that come with Windows10 and they say the OS is fine.
What do I try next?
During the minutes of black screen, I can <CTRL><ALT><DEL> and set to that screen and its components such as the Task Manager. But why the long delay?
I have tried changing the display from HDMI to our TV over to a VGA (the grahics card has both ports) without any change in this behavior.
I have Norton Security. It is up to date, has done lots of scans and says all is well.
I have run scans of the Dell using Dell's diag software and they say the computer is fine.
I have booted into safe mode and run some diags that come with Windows10 and they say the OS is fine.
What do I try next?